A little help.
A fresh start.
Basta support
For help with Basta, email us at the address below.
Include your app version, iPhone model, iOS version, and a short description of the issue. Please avoid payment-card details or unnecessary health information.
Restore access
Use Restore Purchases on the subscription screen or in Settings. Make sure your device uses the Apple Account that purchased the subscription. Basta does not require its own account.
Manage or cancel a subscription
Open Settings → Manage subscription in Basta, or use Apple’s subscription management page. Removing Basta or resetting progress does not cancel a subscription.
Request a refund
Apple handles App Store refund requests. You can submit a request through Report a Problem. Apple determines refund eligibility.
Local progress and photos
Use Settings → Start over to reset local progress. You can remove motivation photos individually in Settings. Resetting progress does not cancel an Apple subscription or delete transaction records.
Your privacy
For information about local app data, Apple payments, RevenueCat, and this website, read our privacy policy. You can also email us with privacy questions.